No Refund Policy

Website: https://origo.com.ng
Email: [email protected]

At Origo Restaurant and Mall, we are committed to providing high-quality cooked meals, raw food items, and drinks. Due to the perishable nature of our products and the operational logistics involved, all sales are final, and we do not offer refunds once an order has been confirmed and processed.

Discretionary Compensation

While we do not offer refunds, we may, at our sole discretion, choose to offer a replacement item, credit, or other form of compensation in the case of:

• Incorrect items delivered

• Missing items

• Quality issues clearly attributable to our kitchen or delivery process

Such gestures are made purely as a goodwill offer and do not constitute an admission of liability, nor do they entitle customers to any legal or automatic claim for compensation.

Important Notes

• Requests for compensation must be made within 2 hours of delivery and must include clear supporting details (e.g., order number, photos if applicable).

• Compensation decisions are final and based on internal assessment.

• Compensation, if granted, may be provided in the form of store credit, discount vouchers, or a replacement item, at our discretion.

Customer Responsibility

It is the customer's responsibility to:

• Provide accurate delivery details

• Be available to receive the order

• Verify the contents of the order upon receipt

We are not responsible for failed deliveries due to customer error or for dissatisfaction based on individual taste preferences.

Contact Us

If you experience an issue with your order, please reach out promptly:

📧 Email: [email protected]
🌐 Website: https://origo.com.ng

This No Refund Policy forms part of our broader Terms and Conditions and is subject to change at any time without prior notice.